Terms & Conditions

Terms & Conditions

Terms of Use
By accessing this web site, you are agreeing to be bound by these website’s Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

1. Services and use of Website

User agrees to use the Website and the materials provided therein only for purposes that are permitted by: (a) this Agreement; and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions
User may not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
Hindustan Wellness will provide to the User basic support for the Services at no additional charge, and/or upgraded support if purchased separately and will use commercially reasonable efforts to make the Services available, except for (i) planned downtime or (ii) any unavailability caused by circumstances beyond Hindustan Wellness’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labour problems, or internet service provider failures or delays. Hindustan Wellness will provide the Services only in accordance with applicable laws and government regulations.
Hindustan Wellness may, at its sole discretion, has the power to suspend User’s ability to use or access the Website at any time when Hindustan Wellness investigates complaints or alleged violations of this Agreement, or for any other reason
The sample collection will be done on the chosen date and time of the customer. If not, the customer can always reschedule to our available date and available time slot.
Sometimes, sample collection may take longer due to reasons beyond our control like bad weather, political disruptions and other unforeseen circumstances. In such cases, it is the responsibility of Hindustan Wellness to reach out to you through emails and SMS
Reports will be generated within 48 hours and a soft copy will be sent to you on your registered email id. But, sometimes, some culture tests take time, so your report will be sent when your test results are out as per decided timeline for that specific test.

2. Collection, Use, Storage and Transfer of Personal Information
Hindustan Wellness shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information shared by the User to Hindustan Wellness or any other person acting on behalf of Hindustan Wellness
The User is responsible for maintaining the confidentiality of the User’s account access information and password. The User shall be responsible for all uses of the User’s account and password, whether or not authorized by the User. The User shall immediately notify Hindustan Wellness of any actual or suspected unauthorized use of the User’s account or password.
If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Hindustan Wellness has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Hindustan Wellness has the right to suspend or terminate such account at its sole discretion.

3. Governing Law
This Agreement shall be governed by and construed in accordance with the substantive laws of India, without any reference to conflict-of-laws principles.
Any dispute, controversy or difference which may arise in relation to this website hereby irrevocably submits to the exclusive jurisdiction of the courts At New Delhi to the exclusion of any other courts without giving effect to its conflict of laws provisions or your actual state or country of residence.

4. General Terms and Conditions applicable to use of a website Hindustan Wellness Private Limited may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
* We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

5. Terms & Conditions for Online Payments
Hindustanwellness.com service allows customers to order packages online. The customer has to register themselves on the website (hindustanwellness.com) to avail of this facility.
Please read these terms carefully before using the online payment facility. All online transactions and payments are subject to acceptance of terms & conditions mentioned on hindustanwellness.com. Using the online payment facility on this website indicates that you agree to accept these terms and conditions. If you do not accept the terms as mentioned below, do not use this facility.

A. Online Card Payments
Visa and MasterCard payments can be processed through an online payment gateway system. To make the transaction safe the bank authorizes the card transaction directly without any information passing through hindustanwellness.com. In few seconds depending on the internet connection the bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
Hindustanwellness.com as a Go daddy Certified site, uses the latest 128 bit encryption technology and other sophisticated methods to protect the credit card information of the users. You can book your tests online using SSL encryption (the internet standard for secure transactions). You can be assured that hindustanwellness.com offers you the highest standards of security currently available on the internet so as to ensure that your payment is private, safe and secure.
hindustanwellness.com does not have access to your credit or debit card details.

B. Internet Banking
If you have an account with the banks that we admit, you can pay for your order through the respective bank’s net banking options and the amount will be automatically debited from your account. hindustanwellness.com processes the payments through an online gateway system, which enables safe and secure transaction.
Being way transactions are processed by the external banking sites, there may be delay of 1-3 days in updating your payment in hindustanwellness.com records.

Confirmation: You should not take any action based on information on the website until you have received a confirmation of your transaction. In case of confirmations to be received by e-mail, if you do not receive a confirmation of your transaction within the stipulated time period, first look into your spam or junk folder to verify that it has not been misdirected, and if still not found, please contact our customer care. hindustanwellness.com Terms and Conditions for online credit card payments are subject to change at any time. Each transaction shall be subject to the specific Terms and Conditions that were in place at the time of the transaction.

6. General Terms and Conditions:
The packages are non-transferable i.e. only the person on whose name a package is assigned at the time of booking will be eligible to avail the services at the lab or through home collection.
The customer is required to carry a copy of the Invoice or confirm the Invoice number (INVXXXXXXXX) and the transaction number at the time of sample collection.
12 hours fasting is mandatory for all packages
Refund and Cancellation Policy:
The package is valid for the 24 hours from the time and date of invoice generation. After 7 days, the customer will not be entertained.
Cancellation will acceptable only if the customer informs Hindustan Wellness within 72 hours from the time of invoice generation. 10% cancellation charges will be applicable on the total amount of invoice. The customer can contact us through e-mail ID: customer(dot)service(at the rate)hindustanwellness(dot)com in case of cancellation and refund.
In case of refund, the amount will be sent to the respective Debit card/Credit card/account from where payment was made and amount will not be refundable by any other mode.

Refund and Cancellation Policy: * The package is valid for the 24 hours from the time and date of invoice generation. After 7 days, the customer will not be entertained.
* Cancellation will acceptable only if the customer informs Hindustan Wellness within 72 hours from the time of invoice generation. 10% cancellation charges will be applicable on the total amount of invoice. The customer can contact us through e-mail ID: info(at the rate)hindustanwellness(dot)com in case of cancellation and refund.
* In case of refund, the amount will be sent to the respective Debit card/Credit card/account from where payment was made and amount will not be refundable by any other mode.