1. Permissions Requested by App :

Below are the permissions required by the ’Hindustan Wellness’ app across different functionalities. These permissions are completely optional and the denying of any permission will cause only that specific function of the app to stop and not the complete app. We recommend you allow these permissions which will enable us to serve you better.
Below are the brief explanations about the different permissions used in the app:

  • Camera Permission: Granting the camera permission will allow you to upload your’s and your family member’s profile picture and also capture any document you need to upload for online doctor consultation. Further, this permission is also required for online doctor consultation.
  • Location Permission: When you book a test with Hindustan Wellness, our sample collection officers will visit you at the address given. Allowing location permission will enable you to pinpoint your location while creating your address so that we can reach you easily and on time. The location permission will also allow us to detect your current city, which is required to identify if we serve in that particular area or not.
  • Microphone Permission: This permission is required for online doctor consultation only.
  • Storage Permission: The access to the device’s storage enables you to select and upload your’s and your family members profile picture and also select and upload your prescriptions (or any other relevant document(s)) for online doctor consultations.

2. Covenants:

In accordance to Regulation 3(2) of the IG Rules, Hindustan Wellness hereby informs the User that the User is not permitted to host, display, upload, modify, publish, transmit, update or share any information that

  • Belongs to another person and to which the User does not have any right to;
  • Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  • Harm minors in any way;
  • Infringes any patent, trademark, copyright or other proprietary rights;
  • Violates any law for the time benign force;
  • Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • Impersonate another person;
  • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  • Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation. The User is also prohibited from:
  • Violating or attempting to violate the integrity or security of the Website or any content
  • Transmitting any information (including job posts, messages and hyperlinks) on or through the Website that is disruptive or competitive to the provision of Services by Hindustan Wellness;
  • Intentionally submitting on the Website any incomplete, false or inaccurate information;
  • Making any unsolicited communications to other Users;
  • Using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
  • Attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;
  • Copying or duplicating in any manner any of the Hindustan Wellness Content or other information available from the Website; and
  • Framing or hotlinking or deeplinking any Hindustan Wellness Content. In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the privacy policy) by a User, Hindustan Wellness has the right to immediately terminate the access or usage rights of the User to the Services and to remove non-compliant information.

3. Indemnity

User agrees to indemnify and hold Hindustan Wellness, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from his/her/its access to or use of Website, violation of this Agreement, or infringement by any other user of any intellectual property or other right of any person or entity. Hindustan Wellness will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

4. Term, Termination and Disputes

This Agreement will remain in full force and effect while the User is a user of the Website in any form or capacity. Hindustan Wellness reserves the right to terminate this Agreement, in case: A User breaches any terms and conditions of this Agreement Hindustan Wellness is unable to verify or authenticate any information provided to Hindustan Wellness by a User; or Hindustan Wellness believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for Hindustan Wellness or are contrary to the interests of the Website. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website by such User. The User shall ensure that he/she/it has continuous backup of the Services the User has rendered in order to comply with his/her/its record keeping process and practices. Hindustan Wellness reserves the right, at its sole discretion, to pursue all of its legal remedies, including but not limited to deletion of the User’s content from the Website with or without ability to access the Website and the other Services, upon any breach by the User of this Agreement or if Hindustan Wellness is unable to verify or authenticate any information the User submits to Hindustan Wellness, or if the User fails to provide (or after providing such consent, later revokes) the consents necessary or desirable for Hindustan Wellness to provide the Services to the User. This Agreement and any contractual obligation between Hindustan Wellness and User will be governed by the laws of India, subject to the exclusive jurisdiction of Courts in New Delhi. All disputes will be subject to arbitration in New Delhi in English by a single arbitrator appointed by Hindustan Wellness under the Arbitration and Conciliation Act, 1996. Even after termination, certain obligations mentioned under Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination.

5. Copyrights

All content on this Site, including but not limited to design, text, software, technical drawings, configurations, graphics, other files, and their related content and arrangement (Content), are the proprietary property of Hindustan Wellness affiliates or licensors. All rights reserved. The Content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without Hindustan Wellness’s prior written permission, except that you may download and print content for uses that are not competitive with or derogatory to Hindustan Wellness provided that you keep all copyright or other proprietary notices intact. Please note that this limited consent may be revoked at any time and does not include consent to republish Content on any Internet, Intranet or Extranet site or to incorporate the information in any other database or compilation. Any other use of the Content is strictly prohibited. You further agree that you will not systematically extract, collect or harvest, through electronic means or otherwise, any data or data fields from this Site, including but not limited to customer identities. If you believe that your copyrighted material has been improperly used on this Site, please contact our Copyright Agent or see our Copyright Policy for more information

6. Trademarks

All trademarks on the Site are either trademarks or registered trademarks of Hindustan Wellness and may not be copied, imitated, or used, in whole or in part, without the prior written permission of All page headers, custom graphics, button icons, and scripts are service marks, trademarks and/or trade dress of Hindustan Wellness, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Other trademarks, registered trademarks, product names, and company names or logos displayed on the Site are the property of their respective owners.

7. Software

Any software, including any files, images generated by the software, code, and data accompanying the software (collectively, “Software”), used or accessible through this Site may be used by you solely for accessing and using this Site for purposes expressly stated on the Site, provided that such uses are not competitive with or derogatory to Hindustan Wellness . Hindustan Wellness retains full and complete title to and all intellectual property rights in the Software. You agree not to copy, distribute, sell, modify, decompile, reverse engineer, disassemble or create derivative works from any Software.

8. Intellectual Property

The User will not copy, add to, alter, amend or deface the Intellectual Property of the company.

9. Retention of personal information

We will retain your information for such period as we are legally obliged to keep it or for the period necessary for the purposes for which the data was collected or for which it is to be processed further, whichever is the longer.

10. Hindustan Wellness Content, Product and Service Information Limitations

All content available through the Site, including but not limited to data, technical drawings, configurations, quote and order information, and catalog listings is believed to be accurate. However, you should independently evaluate the accuracy of the information and the usefulness for your particular needs of any content, product or service available through the Site. Specifications for products and services are subject to change without notice, and Hindustan Wellness reserves the right to make changes without notice to processing, materials, or configuration. does not guarantee that products or services listed in its online catalog will be available at the time of your order. All information on the Site is subject to the Disclaimer on the site.

11. Security of personal information

Hindustan Wellness takes all reasonable steps to comply with the applicable GDPR laws to ensure that the Personal Information provided by you is stored in a secure environment protected from unauthorized access, modification, destruction or disclosure. To protect Personal Information against accidental or unlawful destruction, loss or modification and against unauthorized disclosure or access, Hindustan Wellness has implemented robust security practices and standards to guard your information. We have a comprehensive and well documented information security programme and information security policy that contains managerial, technical, operational and physical security control measures that are commensurate with the information assets being protected considering the nature of our business operations. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you use the Website or create an account on the Website and any Personal Information you provide us online is securely encrypted. Our standard and/or codes of best practices are certified/audited on a regular basis by independent auditor, duly approved by the Central Government. Company’s servers and workstations are protected by antivirus software which are updated from time-to-time to minimise the threats of any virus, malware or trojan attacks and are located in secure data facilities (with limited access) to further increase security.
While Hindustan Wellness strives to protect your Personal Information at all times, Hindustan Wellness cannot guarantee its absolute security and shall not be liable for any breach of security by an outside party. It is also important for you to protect against unauthorized access to your user name and password for your account and to your computer/electronic device. Be sure to sign off from your account on the Website in case you access your account from a shared computer/electronic device.
Hindustan Wellness would also like to caution its users about phishing attacks, wherein unscrupulous third parties seek to extract sensitive and confidential information from you by posing as a genuine website or by a sending an e-mail misrepresenting it to be from a genuine source. Please be careful while dealing with and/or responding to such e-mails. If you receive such a message claiming to be from the Company, then please do not reply to it and immediately bring it to our attention by contacting the Grievance Officer. Hindustan Wellness does not sell, rent, loan, trade, lease or license any Personal Information collected from or provided by you.

12. Information we collect and processing

Hindustan Wellness primarily collects and stores the Personal Information, as would be provided by you in the course of creating your account as well as accessing and using the services provided by the Hindustan Wellness through the Website. With regard to creating an account and registering on the Website, Hindustan Wellness would generally process your name, phone number, e-mail address, age, date of birth, medical prescription, medical status, medical reports history, medication history, account information like user name, password and device information like preferences, time zone, uploaded images, location data, etc.
Additionally, in the course of your visit to the Website and accessing the services provided through the Website, Hindustan Wellness and/or the third parties with whom Hindustan Wellness has contracted to provide services, may collect certain anonymous information from sources such as server log files, cookies and pixel tags. Company and/or the third parties may collect information concerning your access to and use of the services provided through the Website such as what buttons/options you click on, device you use to access the Website, device’s unique identifying number, operating system, device language, device region, device time zone, mobile network information, etc. Company uses cookies or other similar software to collect data about the users to track their movements around the Website and in order to assist the users to automatically and effortlessly log in on subsequent visits to the Website. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to a user’s browser from a website's computers and stored on user’s computer's/electronic device’s hard drive. An application can send its own cookies to user’s browser if user’s browser's/device preference settings allow it. You can change your privacy preferences regarding the use of cookies and similar technologies through your browser/device. You may set your browser/device to accept all cookies, block certain cookies, require your consent before a cookie is placed in your browser/device, or block all cookies. Blocking all cookies will affect your online experience and may prevent you from enjoying the full features of the Website.
Hindustan Wellness and/or third-party service providers and/or our partners may also use cookies to manage and measure the performance of advertisements displayed on or delivered through the Website. This helps the Company as well as service providers and partners to provide more relevant advertising. Hindustan Wellness also automatically receives and records information on Hindustan Wellness web server logs from user’s device including the Internet Protocol (IP) address. Hindustan Wellness records IP addresses for anonymous statistical purposes, administration of this Website and associated servers, and to improve Company’s services.
For information collected through the Website, users can send an e-mail or letter to the Grievance Officer to:
1.Access Personal Information that the Website has collected from the user through your access to and use of the services provided through the Website;
2.Correct any factual errors in such Personal Information; or
3.Request to have your Personal Information reviewed and updated.
To protect the privacy and security of our users, Hindustan Wellness will take reasonable steps to verify your identity before granting you access to your Personal Information that is collected and maintained by the Company. Your personal information shall be retained till such time as required for the purpose or required under the applicable law, whichever is later.
Individual rights are enforced by the GDPR. An individual has the right to access, retrieve and modify their data. Individuals also have the “right to be forgotten” and for their data to be deleted. Hindustan Wellness provides the mechanisms necessary for data subjects and controllers to exercise these rights.

13. Customer data deletion process

As part of our continuing dedication to data security, customer privacy, and GDPR compliance, Hindustan Wellness offers all customers the opportunity to request data deletion for any data associated with their account. Under Article 17 of the GDPR data subjects have the right to request erasure of personal data if the data is no longer needed or consent has been withdrawn.
You can submit a data deletion request in our customer service centre ( E-mail id: & Mobile: +91 9810981073 ). Please include as much information as possible regarding which data you would like to be deleted. The request will be escalated to the proper team for evaluation and processing. We will reach out every step of the way to keep you updated on the deletion progress.
Once data deletion is requested and account ownership is confirmed, the data deletion request enters our queue. Generally, the data is deleted within 14 calendar days of the initial request. During the deletion process data is securely purged from Hindustan Wellness databases and servers. All related backup and log data will be deleted within 30 calendar days. Once data has been deleted it cannot be recovered.

14. Grievance Officer

For any queries related to this Privacy Policy, correction of any Personal Information provided by you or for making a complaint about breach of privacy, you may please contact the following official of the Company:
Name: Mr. Rajesh Tiwari
E-mail id:
Mobile: +91 9810981073

15. Changes to this Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

16. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to customer(dot)service(at the rate)hindustanwellness(dot)com

17. Privacy Statement

You acknowledge and agree that Hindustan Wellness may use the data collected in the course of our relationship for the purposes identified in our Privacy Policy, which is incorporated by reference as if fully set forth in these Terms of Use. We are concerned about guarding the security of your personal information and the details of any transactions. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you register or make an order (including your credit card details and any password) and any personal data you send us on-line is securely encrypted.

18. Terms & Conditions for Online Payments service allows customers to order packages online. The customer has to register themselves on the website ( to avail of this facility. Please read these terms carefully before using the online payment facility. All online transactions and payments are subject to acceptance of terms & conditions mentioned on Using the online payment facility on this website indicates that you agree to accept these terms and conditions. If you do not accept the terms as mentioned below, do not use this facility.

A. Online Card Payments

Visa and MasterCard payments can be processed through an online payment gateway system. To make the transaction safe the bank authorizes the card transaction directly without any information passing through In few seconds depending on the internet connection the bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction. as a Go daddy Certified site, uses the latest 128 bit encryption technology and other sophisticated methods to protect the credit card information of the users. You can book your tests online using SSL encryption (the internet standard for secure transactions). You can be assured that offers you the highest standards of security currently available on the internet so as to ensure that your payment is private, safe and secure. does not have access to your credit or debit card details.

B. Internet Banking

If you have an account with the banks that we admit, you can pay for your order through the respective bank’s net banking options and the amount will be automatically debited from your account. processes the payments through an online gateway system, which enables safe and secure transaction. Being way transactions are processed by the external banking sites, there may be delay of 1-3 days in updating your payment in records. Confirmation: You should not take any action based on information on the website until you have received a confirmation of your transaction. In case of confirmations to be received by e-mail, if you do not receive a confirmation of your transaction within the stipulated time period, first look into your spam or junk folder to verify that it has not been misdirected, and if still not found, please contact our customer care. Terms and Conditions for online credit card payments are subject to change at any time. Each transaction shall be subject to the specific Terms and Conditions that were in place at the time of the transaction.

19. General Terms and Conditions:

The packages are non-transferable i.e. only the person on whose name a package is assigned at the time of booking will be eligible to avail the services at the lab or through home collection. The customer is required to carry a copy of the Invoice or confirm the Invoice number (INVXXXXXXXX) and the transaction number at the time of sample collection. 12 hours fasting is mandatory for all packages. By accepting this privacy policy you allow Hindustan Wellness to call for inquiries. orders, or other purposes for the purpose of administration of Services.

20. Refund and Cancellation Policy:

* The package is valid for the 24 hours from the time and date of invoice generation. After 7 days, the customer will not be entertained.
* Cancellation will acceptable only if the customer informs Hindustan Wellness within 72 hours from the time of invoice generation. 10% cancellation charges will be applicable on the total amount of invoice. The customer can contact us through e-mail ID: info(at the rate)hindustanwellness(dot)com in case of cancellation and refund.
* In case of refund, the amount will be sent to the respective Debit card/Credit card/account from where payment was made and amount will not be refundable by any other mode.